Orders, Handling and Shipping
We are committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct.
Orders are dispatched within 2 business days and shipping times are estimated at between 3-7 business days in Australia, depending on your location. International orders may take longer, depending on the service.
In the event that an ordered item is not available, or we are unable to fulfil your order, we will notify you to arrange an agreeable alternative item, a back order or a full refund.
Radiance Retreats uses Australia Post shipping to calculate postage costs. Postage for each item is calculated using height, width and weight of the package. This is calculated once the purchaser enters contact details. The calculation is made using the country, state and postcode, which must be supplied by the purchaser.
We accept no responsibility for goods damaged or lost in transit. Insurance can be arranged at an extra cost.
Item Refunds and Returns Policy
Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision.
If any item is found to have been wrongly described, is different to the product on the website, or doesn’t do what it is supposed to do, it will be replaced once it is returned to Radiance Retreats. You may also choose to exchange for another item if the original choice is not available. If replacement is not possible, and you do not wish to exchange, a refund will be given.
To return your product, you should mail your product to: PO Box 1739 Byron Bay NSW 2481.
You will be responsible for paying for your own shipping costs for returning your item.
Newsletters
From time to time we send out a newsletter containing information about yoga news, updates about retreat, recipes, articles and more. To receive a newsletter a person must fill in the join newsletter form, contact Radiance requesting to join, or tick the newsletter box on the registration form.