Terms & Conditions
Order Handling, Shipping and Delivery Policy
We are committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct.
Orders are dispatched within 2 business days and shipping times are estimated at between 3-7 business days, depending on your location within Australia.
We ship goods Australia wide and internationally.
All payments are procecessed in AUD.
We charge $1.50 for handling costs for each order. We endeavour to keep delivery costs at a minimum and therefore we do not use excess packaging. This also stops excessive use of paper and plastic materials.
In the event that an ordered item is not available, or we are unable to fulfil your order, we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.
Radiance Retreats uses Australia Post shipping to calculate postage costs. Postage for each item is calculated using height, width and weight of the package. This is calculated once the purchaser enters contact details. The calculation is made using the country, state and postcode, which must be supplied by the purchaser.
We accept no responsibility for goods damaged or lost in transit. Insurance can be arranged at an extra cost.
Item Refunds and Returns Policy
Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision.
If any item is found to have been wrongly described, is different to the product on the website, or doesn't do what it is supposed to do, it will be replaced once it is returned to Radiance Retreats (within a reasonable timeframe). You may also choose to exchange for another item if the original choice is not available. If replacement is not possible, and you do not wish to exchange, a refund will be given.